Refund and Returns Policy
At Best NHL Jersey, we understand that sometimes circumstances may arise where a refund or return is necessary. Our Refund and Returns Policy is designed to provide you with a clear understanding of how we handle such situations.
Refund Eligibility: You may be eligible for a refund if you meet the following criteria:
- The item(s) is defective, damaged, or incorrect upon receipt.
- The item(s) is unused, unworn, and in its original packaging.
- You contact us within 14 days of receiving your order.
Returns Procedure: If you believe your order qualifies for a return, please follow these steps:
- Contact our customer service team at [email protected] within 14 days of receiving your order.
- Provide your order number, a clear description of the issue, and, if possible, include photographs to illustrate the problem.
- Our customer service team will review your request and guide you through the return process.
Refund Process: Upon approval of your return, you can expect the following:
- You will be provided with a return shipping address.
- Ship the item(s) back to us in its original packaging, and upon receipt, we will inspect the product.
- If the return is approved, a refund will be processed to your original payment method within 2-7 business days.
Exchanges: If you received a defective or incorrect item and would like to exchange it for the correct one, please contact our customer service team, and we will assist you in facilitating the exchange process.
Contact Us: For any inquiries related to refunds or returns, please contact us at [email protected]. We value your satisfaction and are dedicated to resolving any concerns promptly.
At Best NHL Jersey, we appreciate your trust in us for providing authentic NHL apparel, and we are committed to delivering a positive shopping experience.
